Shipping and Returns

COVID PANDEMIC ORDER FULFILLMENT UPDATES

Please expect delays. Given the current pandemic, we are taking all necessary precautions to ship and have orders picked up as safely and efficiently as possible. Your patience is appreciated while we fill all orders. 

SHIPPING

Due to increased volume and safety measures, we are shipping as quickly as possible. Orders are currently shipping 5-10 business days upon receipt for in stock items. Please be aware that some of our suppliers are now experiencing fulfillment issues. There is a possibility that your item is currently unavailable without an estimated time of arrival. If there is an issue with your order a member from our customer service team will email or call you 3-5 business days after your order has been placed. 

We appreciate all of your patience, understanding, and business during the current situation. All the best to you and your families, stay safe.

The Atlas Team

 

Shipping

We strive to fulfill your web order within 1-4 business days of receipt. Orders exceeding $149.00 within Canada (before taxes) ship for free*. All other orders are charged according to courier shipping quotes provided. You will be contacted by a member of our team in the event that your order should incur extra shipping charges.

*Oversized, overweight (greater than 40lbs) or beyond destination shipments may incur additional shipping charges. Items below 150 lbs will ship via courier. Orders exceeding 150 lbs or over-sized items will be shipped by our freight service and will incur additional shipping charges. We reserve the right to, with consent, apply shipping charges as we see fit.

Note, a signature is required upon receipt of a package.

****Please note - Should an order be returned to us, unclaimed, a refund will be issued less a restocking/return shipping fee - which is determined at time of processing and varies depending upon shipment***

Most orders are shipped courier via Purolator or Canada Post. Any orders exceeding 140 lbs will be shipped by truck.

When Will My Credit Card Be Charged?

A pre-authorized charge is obtained from the paying credit card at check-out. A pre-authorization reserves the funds until they are captured when your order is processed.

If an order is cancelled before it is shipped, we will void the pre-authorization. The funds will be reissued to the paying credit card. However, processing time varies depending on the card issuer - it may be several days before these funds are accessible. Please contact the card issuer to obtain the status of a cancelled pre-authorization.

Addresses

Please ensure shipping addresses are complete and accurate when checking out. Buzzer codes and unit numbers must be clearly indicated. Email address and phone numbers must also be current. Our carriers are particularly adamant that all shipping details are correct. Failure to do so may result in delayed deliveries, failed deliveries or additional address correction fees.

Telephone Orders

Telephone orders are not eligible for free shipping. Shipping quotes can be obtained by a member of our customer service team.

Damaged Orders

Unfortunately, not all orders arrive in the condition that they left our warehouse. Please contact customer service, immediately, if your order appears damaged. Do not sign for the package until we’ve been contacted. If your order has been affected by concealed damage, please contact us once the package is opened. We will require pictures and other details to ensure proper resolution.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). Cutting tools, abrasives, precision products, lasers, machinery, special-ordered items or replacement parts cannot be refunded and are considered final sale, without exceptions. Items returned after 30 days can be exchanged for store credit and may incur a restocking fee.

If you wish to return an item, please email info@atlas-machinery.com with your order number and details about the product you would like to return. We will respond within 24-48 business hours with instructions on how to proceed. An RMA and return way-bill will be issued by our team and is required for a refund. Returns may take 3-15 business days to process.