Service Information

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Festool now has a 3 year all inclusive warranty program.  Festool will pay for shipping both ways and all warranty repairs of tools under the 3 year warranty period.  The Canadian repair facility is located in Alexandria, Ontario.  At the Canadian repair facility they strive for a 48 hour turn around period from the time they receive the tool.  Occasionally parts are not in the country and a longer wait period is required. If you have a warranty or any tool repair you would like to send in to Festool, please fill out the online form to get your UPS label emailed to you.

 

What is Festool All Inclusive Service?

In recent years, the idea of customer service has become more of a buzzword than a meaningful concept, marketed by companies who want you to believe they've got your back. Well, Festool is not that kind of company. We aspire to build and maintain meaningful relationships with each of our customers, especially in times when you need us the most. That's the essence of SERVICE All-Inclusive, a new way of doing business from Festool that puts our approach to service at the same caliber as our tools... second to none.

 

In short, SERVICE All-Inclusive means that every Festool power tool comes bundled with an industry-leading package of offerings to support you and assist with any problems you might encounter with your tool.

To take full advantage of these services and make using them easier, we highly recommend that you take the opportunity to register your tool on the Festool Website.  Registering your tool offers these benefits and more:

  • Should you need to send your tool for repair or servicing, the process will be much faster.

  • It creates a record of your purchase in case your tool is lost, stolen or damaged by a fire.

  • Automatically enters you into our monthly sweepstakes where you have a chance to win more tools!

  • Access videos for demos and tips to help you get the most out of your investment.

 

36-Month Comprehensive Warranty
The most
 comprehensive warranty in the industry provides coverage from 36 months of the date of purchase.

 

10-Year Parts Availability
Spare parts availability is guaranteed for 10 years, providing long-term repair support.

 

3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our 3 Year Free Shipping.  To begin the process please fill out the online form.

 

48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the festool service department.

 

30-Day Money Back Guarantee
Customers are provided with a no-risk, 30 day money back gaurentee. If they are not completely satisfied, they can return the tool for a refund.  Please note accessories which are used are not covered under the 30 day money back gaurentee.