More Information

When Will My Credit Card Be Charged?

Your credit card will not be charged until your order ships.  We do a credit card verification process which then pre-authorizes your credit card. Please note we will only ship to addresses where your credit card has been athenticated and verified.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You should expect to receive your refund within 48 hours of us receiving your returned products. It is important that you contact us prior to shipping any item for return. Used Festool tools may be returned under the 30 day money back guarantee.  Accessories may be subject to a restocking charge if they are not sellable.

 

Shipping

We can ship to virtually any address within Canada. Although we do have a Free Shipping across Canada promotion, please note that some exclusions apply to this and we have the right to deny free shipping to extreme remote areas of Canada particularly on heavier packages.  Note that there are restrictions on the free shipping policy and we will do our best to accommodate all our customers. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location. Please also note that the shipping rates for many items we sell are flat rate, weight can play a factor for extra large items to rural or remote locations.