When Will My Credit Card Be Charged?
Your credit card will not be charged until your order ships. We do a credit card verification process which then pre-authorizes your credit card. Please note we will only ship to addresses where your credit card has been athenticated and verified.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 48 hours of us receiving your returned products. It is important that you contact us prior to shipping any item for return. Used Festool tools may be returned under the 30 day money back guarantee. Accessories may be subject to a restocking charge if they are not sellable.